FREE Shipping on orders over 69$* all over the Quebec Province

Oversized Items

Additional fees may apply for any item over 10lbs or over 30 cubic centimeter. The Site cannot be held responsible if items shown on the site have no identification in that regard. In the event that additional shipping charges should apply, a customer service representative will contact you for confirmation and payment for the additionnal fees before moving forward.

Example of oversized items: Artist Canvas, Big Table Games, Playground Modules, Furnishing, etc.

Regions served

Orders placed on the Site can only be delivered and invoiced to an address in Quebec (Canada).

Free delivery

To benefit from free shipping, the order placed must:

• have the required minimum for shipping before taxes and after rebates
  
• have a shipping address in Quebec (Canada)
• be free of oversized and heavy products (see section below)

In-Store Pickup - FREE!*

At any time you can place an order on www.papeterieatlas.com and pick it up in store! (*see Shipping Fees Table above for details)

We will contact you when the order is ready. Bring a copy of the invoice for pickup for verification.

Shipping Fees

Normal Shipping charges are $ 14.95 per order. Additional fees may apply for large products (more than one cubic foot or 30cm cubic) or packages over 4.5kg (10 lbs). The Site can not be held responsible if some of these products have no identification in that regard in their description while making the order. In the event that additional shipping charges apply, an agent will contact you to confirm your order. Please refer to the Shipping Fees Table

The Site reserves the right to omit certain postal addresses at its discretion (eg post office boxes).

Delivery delay

Delivery times vary depending on the delivery address from 2 to 15 business days. When applicable, an email will be sent to you to confirm the shipment and a tracking number to use on the carrier's website.

Return of goods in good condition

Within 30 days of receiving your order, you can return an item to www.papeterieatlas.com if it is in its original condition (not unwrapped and in perfect condition). You will have to cover the shipping costs to return it to our distribution center. When the product is received and verified, a refund, excluding shipping costs of the original invoice, will be made. You can also get a full refund (including shipping costs) if the return is the result of an error on our part.

Beyond 30 days, you must contact a customer service representative (commandes@papeterieatlas.com). A decision will be made, as the case may be, at the discretion of www.papeterieatlas.com. In all cases, you must submit proof of purchase.

Return of faulty or damaged goods

Within 30 days of receiving your order, you can exchange an item if it is damaged or defective. When the product is picked up, received and verified, www.papeterieatlas.com will send you a copy of the product at no additional cost. If the exchange is not possible for reasons of product availability, a full refund will be made.

Beyond 30 days, you must contact a customer service representative (commandes@papeterieatlas.com). A decision will be made, as the case may be, at the discretion of www.papeterieatlas.com. In all cases, you must submit proof of purchase.

Reception

Any order delivered by papeterieatlas.com requires a signature upon receipt of the parcel.

* Click here for more information.